Privacy notice

Tranquil Koi Cottage is a guest cottage in Kloof, KwaZulu-Natal, owned and run by Wade and Lizelle. This notice explains what personal information we collect, why, and what your rights are under the Protection of Personal Information Act (POPIA).

What we collect

• Your name and contact details (email address and phone or WhatsApp number) when you enquire or book.
• The details of your stay: dates, number of guests and any requests you make.
• Messages you send us by email, WhatsApp or through booking platforms such as Airbnb.

Why we use it

• To answer your enquiry, manage your booking and look after you during your stay.
• To send you the information you need before and after your stay, such as directions and check-in details.
• To meet our legal and accounting obligations.

We only send marketing messages if you've said yes to them, and you can opt out at any time.

Who we share it with

We don't sell your information. We share it only with the services we use to run the cottage (for example our email provider, WhatsApp and the booking platform you booked through), and only as far as needed. We may also share it when the law requires us to.

How long we keep it

We keep booking records for as long as we need them for our records and the law requires, and delete what we no longer need.

Your rights

You can ask us what information we hold about you, ask us to correct or delete it, or object to how we use it. Email us at stay@koicottage.com and we'll respond as soon as we can. If you're unhappy with how we've handled your information, you can complain to the Information Regulator of South Africa (inforegulator.org.za).

This website

This website doesn't use advertising or tracking cookies. Our hosting provider may keep basic, anonymous visit statistics.

Last updated: 11 November 2026.